TERMS AND CONDITIONS
These Terms and Conditions represent a contract between D & D (Down and Dirty) Wheelie Bin Cleaning Services (us) and the Customer (you).
The Customer agrees that by booking our service, whether by phone, email, through our online booking system or by any other means of communication, shall constitute the Customer’s acceptance of these Terms and Conditions. Unless agreed, in writing, by D & D Wheelie Bin Cleaning Services, these Terms and Conditions shall prevail over any other Terms put forward by the Customer. No alteration or variation will be valid unless approved in writing by D & D Wheelie Bin Cleaning Services.
D & D Wheelie Bin Cleaning Services shall retain information about their Customers in the form of; the Customer’s name, address, contact telephone number and email address. This information will be held in a secure data system. This information is for the use of D & D Wheelie Bin Cleaning Services only and will not, under any circumstances, we shared, sold or passed on to Third Party Companies. If the time comes when a Customer no longer wishes to use the services of D & D Wheelie Bin Cleaning Services, the Customer’s information will be removed from the data system. By instructing the services of D & D Wheelie Bin Cleaning Services, the Customer agrees to being contacted by D & D Wheelie Bin Cleaning Services by any of the aforementioned means.
D & D Wheelie Bin Cleaning Services may contact our Customers with updates and/or news from the Company. By entering into this agreement, the Customer agrees to be contacted by D & D Wheelie Bin Cleaning Services by email or phone. Customers may also be contacted regarding any Promotions or Competitions being held.
D & D Wheelie Bin Cleaning Services agree to provide the Customer with a quality Wheelie Bin Cleaning Service, at an agreed cost and frequency. Customers may request the services of D & D Wheelie Bin Cleaning Services as frequent or infrequent as preferred, provided that this is understood when initially booking the services of D & D Wheelie Bin Cleaning Services. This ensures that the correct pricing can be quoted. For domestic Bin Cleaning D & D Wheelie Bin Cleaning Services shall provide either fortnightly cleaning, monthly cleaning or cleaning on a one-off basis. Any cleaning requested that is not regular i.e. fortnightly or monthly, will be charged in line with the one-off fee, detailed on our website. D & D Wheelie Bin Cleaning Services reserve the right to charge a one-off fee of £10 (to be paid by the Customer within 7 days) for any cancellations made, up to and including the first 3 cleans (6 cleans if the Customer has chosen the ‘multiple bins option’). Initial cleans are an extremely thorough and time-consuming job and therefore the charge is higher to reflect this. Signing up for regular cleaning and cancelling after the initial clean shall be deemed as abuse of the service, by intentionally bypassing the one-off fee, and, again, the one-off fee of £10 shall be paid by the Customer within 7 days. D & D Wheelie Bin Cleaning Services endeavour to clean the Wheelie Bins on the date that the Council collect the waste. On very rare occasions, there can be delays to the cleaning of Wheelie Bins, that are deemed out of the control of D & D Wheelie Bin Cleaning Services, including (but not limited to) delays with Biffa. D & D Wheelie Bin Cleaning Services will always attempt to carry out their work on the first available occasion, following delays.
When Customers sign up to the service, the payment rate selected, and frequency of the service selected should corelate. For instance, if a Customer signs up to have one green bin cleaned on a fortnightly basis but later wishes to have one green and one grey cleaned on a monthly basis they should contact D & D Wheelie Bin Cleaning Services either by phone or email to have this actioned. The cost of a monthly clean is slightly higher than a fortnightly clean and, therefore, Customers would not be paying the correct amount, in these circumstances. D & D Wheelie Bin Cleaning Services will not action a request such as this until the payment rate had been amended.
If a Customer books a clean and wishes to have their bin cleaned the same day as booking D & D Wheelie Bin Cleaning Services would request that the Customer try to provide enough notice to avoid disappointment.
RIGHT TO REFUSAL
D & D Wheelie Bin Cleaning Services reserve the right to refuse or postpone any cleaning due to the following (but not limited) reasons: -
- When waste has not been collected by the Council and remains in the Wheelie Bins. Provided that the Bin is not too full, the Cleaning Operative may decide that it is safe to remove the rubbish and clean the bin. The rubbish will always then be returned to the Customer’s bin. Emphasis is placed on the fact that D & D Wheelie Bin Cleaning Services do not remove waste, under any circumstances.
- When bins are contaminated by the likes of (but not limited to) wet paint, unbagged dog muck or harmful chemicals (we would expect our Customers to alert us of any harmful chemicals in their bins as soon as this becomes apparent to them).
- Abuse to our staff. D & D Wheelie Bin Cleaners have a ‘Zero Tolerance for Abuse’ Policy. Any abuse aimed at our Company or staff, whether directly or indirectly (including online), will not be tolerated. D & D Wheelie Bin Cleaning Services will take any action deemed appropriate to report any abuse and/or slander. D & D Wheelie Bin Cleaning Services agree that the Company and its staff will conduct themselves in a professional and courteous manner. Any Customer that believes our staff have failed to adhere to this agreement should contact the office of D & D Wheelie Bin Cleaning Services on 0151 374 0205 to discuss. D & D Wheelie Bin Cleaning Services will update the Customer at the outcome of their investigation.
D & D Wheelie Bin Cleaning Services reserve the right to charge the Customer when they have attended to provide their service but cannot carry out their work, when this is due to no fault of the Company, such as (but not limited to) the Customer’s bin(s) being inaccessible (locked away, blocked behind a car etc.). In some cases, D & D Wheelie Bin Cleaning Services may agree to return to clean your bin(s) prior to the next scheduled clean, however, this is not always possible. If we cannot return we will endeavour to clean your bin on the next bin collection date (2 weeks). If D & D Wheelie Bin Cleaning Services cannot clean a bin that is usually cleaned monthly, not fortnightly, then we will attempt to clean this again 2 weeks later, rather than waiting the 4 weeks.
CHANGE OF ADDRESS
Customers must inform D & D Wheelie Bin Cleaning Services when they move address (by email) and their credits will be transferred over to the new property, provided that this is also in the Wirral area. If a Customer fails to inform D & D Wheelie Bin Cleaning Services that they have moved address D & D Wheelie Bin Cleaning Services will no doubt have been cleaning the bin(s) at the previous address and no refund will be issued.
Customers should request the services of D & D Wheelie Bin Cleaning Services via the “Book A Clean” link on the website www.wheeliebincleaningwirral.com and, after the initial booking process, payment should be set up. D & D Wheelie Bin Cleaning Services currently offer the following payment methods: -
- Direct Debit (via GoCardless)
- PayPal Automatic Subscription
If D & D Wheelie Bin Cleaning Services receive your Booking Form but no payment method is selected then the Customer should be aware that they will not be added to our rounds, until a payment method is in place. D & D Wheelie Bin Cleaning Services may contact you about this.
Customers should be aware that Direct Debits will be collected on the chosen date and the chosen frequency that the Customer requested when signing up. If, for instance, the Customer specifies 31st of the month for payment to be taken from their account the Customer should note that there are not always 31 days in the month. This is a problem we have encountered many times. Payment will therefore be set up to come out on the 1st of the month. This Direct Debit will be ongoing until cancelled. In the event a payment fails via Direct Debit, Go Cardless will attempt to collect this payment a further 2 times. If, on both of those occasions, the payment fails, the Customer must arrange to pay that missed payment by an alternative payment method. D & D Wheelie Bin Cleaning Services will attempt to contact the Customer to request those funds but if this proves unsuccessful we will take this as cancellation of our service and any outstanding payments will become due immediately. If payment is still not made then future Direct Debit payments will be cancelled manually by D & D Wheelie Bin Cleaning Services. When a customer signs up to have their bin cleaned and opts to pay via Direct Debit and their chosen date for payment is 14 days from the date they originally "Booked A Clean" there is a possibility that the commencement of cleaning may not be until the next bin collection date. i.e. if a customer requests a clean on 1st of the month, for their bin to be cleaned that day, but requests payment to come out on 20th of the month, there is a period of 19 days before D & D Wheelie Bin Cleaning Services receives any payment and by that stage two cleans would have been provided. This ensures that the service is fair to all other Customers too.
PayPal payments are taken via an automatic PayPal subscription. These payments are requested on the day of booking and then again, automatically, at the rate of frequency that the Customer originally requested i.e. every 28 days, every 3 months, every 5 months, every 6 months or once per year. The PayPal Subscription will be ongoing until cancelled. In the event a payment fails via PayPal, PayPal will attempt to collect this payment 5 days later. If that payment fails, PayPal will attempt once more, a further 5 days later. Unfortunately, if that payment also fails PayPal will cancel the Subscription. D & D Wheelie Bin Cleaning Services will attempt to contact the Customer to have an alternative payment set up, but if this proves unsuccessful we will take this as cancellation of our service and any outstanding payments will become due immediately and must be paid within 7 days.
If payments are cancelled, then D & D Wheelie Bin Cleaning Services shall assume that the service is no longer required and will remove the Customer from their rounds. D & D Wheelie Bin Cleaning Services may attempt to contact the Customer regarding this cancellation to ensure that there is no misunderstanding. If the service and/or payments are cancelled and the Customer still has credits we will ensure that those credits are honoured as opposed to issuing refunds.
Some existing customers continue to pay via our “Pay in Advance” option. Those existing Customers should continue to telephone the office on 0151 374 0205 or online at www.wheeliebincleaningwirral.com under the “Pay My Bill” option in order to renew credits as and when payment is due. D & D Wheelie Bin Cleaning Services agrees to notify customers (with a slip through the door) on the day of the Customer’s last clean. This provides the Customer with two weeks to renew their credits either by phone or online under the “Pay My Bill” option.
RECORDING EQUIPMENT AND VEHICLE TRACKING
By entering into this agreement, the Customer consents to D & D Wheelie Bin Cleaning Services using recording equipment near to their property (usually on the main road). Recording equipment is fixed to vans to ensure the safety or their Staff and Customers alike. Again, D & D Wheelie Bin Cleaning Services use tracking equipment. This ensures that we offer the best possible service by knowing where our vans and Staff are at all times. Recording equipment and trackers have been installed to also protect against crimes.
D & D Wheelie Bin Cleaning Services are fully insured to carry out their services. If any Customer requests evidence of Insurance, such as Public Liability, this shall be provided by D & D Wheelie Bin Cleaning Services.
GUARANTEE & COMPAINTS PROCEDURE
D & D Wheelie Bin Cleaning Services offer a 48-hour Guarantee against any Bin Cleaning work carried out. In the unusual and unlikely event that you are not 100% satisfied with our service, we will attend, within 48 hours to reclean your bin(s) free of charge. In some instances, such as permanent markings, not all ‘stains’ can be removed. In the event that we return to reclean your bin to realise that the stain cannot be removed a one-off charge can be applied. D & D Wheelie Bin Cleaning Services aims for 100% satisfaction and would never want any Customers to be dissatisfied with the service and will always attempt to rectify any issues or concerns the Customers raise to the Customer’s satisfaction.
Any complaints should be directed to our office on 0151 374 0205 (9am-5pm Monday- Friday) or via email to firstname.lastname@example.org.
By instructing D & D Wheelie Bin Cleaning Services the Customer agrees that they accept the Terms and Conditions aforementioned.
These Terms and Conditions are governed by the Laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.
D & D Wheelie Bin Cleaning Services reserve the right to amend these Terms and Conditions without notice.
D & D Wheelie Bin Cleaning Services